Tuesday, 05 March 2019
“90% of customers who are unhappy will not say anything directly to the service but default immediately to competition.”
Tuesday, 04 December 2018
“45% of HR leaders do not think annual performance reviews are an accurate appraisal for employee’s work.”
Monday, 08 October 2018
“39% of workers would work harder if they are happy in their current role or place of work”
Friday, 17 August 2018
"40% of employees receiving poor job training leave their positions within the first year."
Thursday, 02 August 2018
"It will cost you 5 times the annual salary of your new recruit if you hire the wrong person."
Friday, 13 July 2018
"Turnover in the hospitality industry topped 70 percent, while the average turnover rate for all private sector jobs..."
Tuesday, 26 June 2018
The following model can be applied in both large and small enterprises alike; it combines many strategic...
Monday, 11 June 2018
There is no pretence that managing on-the-job training will ever be easy but the first step to improvement...
Tuesday, 29 May 2018
In an industry like hospitality and tourism, time is never our own and ‘managing time’ can often be met with resistance.
Wednesday, 09 May 2018
When did you last sit down and really think about how you can improve overall management effectiveness in your business?
Tuesday, 24 April 2018
Research shows that when leadership is strong, engagement levels tend to be higher.
Tuesday, 10 April 2018
If you want to get the most out of the training you provide, you need to think about three important factors...
Tuesday, 27 March 2018
Learn more about the 4 MUST HAVE for delivering great customer service...
Thursday, 15 March 2018
Hospitality and tourism is a competitive industry and long term success comes from offering better value to customers...
Wednesday, 07 March 2018
This guide will assist you to develop a more structured approach to your marketing strategy.
Wednesday, 31 January 2018
Some of the key factors that give companies a competitive edge over their rivals.
Tuesday, 23 January 2018
Here are the 5 most important factors for a great service.
Monday, 15 January 2018
Of course, engaging employees is far from easy and there is no one thing that will do it.
